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Refund Policy

Last updated: November 2023

At Jazer Lee Piano Studio, we pride ourselves on providing the highest quality online piano courses. We're dedicated to ensuring that our students get the value and the education they're looking for. We understand that our courses might not be the perfect fit for everyone, and that's okay. We stand by our courses with a 30-day money-back guarantee.

30-Day Money-Back Guarantee

If you're not 100% satisfied with your purchase, you can request a full refund within 30 days from the date of purchase. Here's how it works:
1. Eligibility: You are eligible for a refund within 30 days of your initial purchase. If 30 days have gone by since your purchase, unfortunately, we can't offer you a refund.
2. Requesting a Refund: To initiate a refund, please email with the subject line "Refund Request" and include your order number and reason for the refund. This will help us process your request more efficiently.
3. Processing Time: Once your refund request is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days, typically 5-10 business days.

Conditions for Refund

While we have a no-questions-asked policy, we'd appreciate it if you meet the following conditions:
1. Course Progress: Please try at least the first few lessons or modules of the course. This will give you a better understanding of the value we offer.
2. Feedback: If you decide that the course isn't right for you, we'd love to hear why. Your feedback helps us improve our courses and provide better value to our students.


Please note that refunds are only available for our online courses and do not cover any supplementary materials, live events, or other services/products offered on our platform, unless otherwise stated.
If a course you have purchased is later offered at a lower price, we are unable to provide a refund for the difference between the original price you paid and the lower price at any time.

Changes to this Policy

We reserve the right to change this refund policy at any time. Any changes will be posted to this page, and if significant, will be communicated to our users via email.


If you have any questions about our refund policy, please don't hesitate to contact us at